On this page
If an iPhone shows a liquid alert
Apple advises disconnecting the cable and allowing the phone and connector to dry with airflow. Do not use heat, compressed air, objects pushed into the port or a bag of rice. Wait until the connector and cable are dry before reconnecting.
Read Apple's liquid-detection instructions for the full procedure and supported models. A recurring alert can also involve a cable or accessory; the alert alone does not establish the full extent of damage.
Explain the exposure
Tell us the phone model, what liquid was involved and approximately when it happened. Mention whether it was submerged, splashed or simply showed an alert. Include any charging or power attempts since then and what the device currently does.
A phone that appears to work after exposure still deserves a careful description. Do not treat a working screen as proof that every internal component is unaffected.
Make your data priority clear
If important photos or files are not backed up, say so before agreeing to resets or other work. Repairability and data recovery depend on the condition of the device. Neither can be guaranteed from an enquiry message.
Do not send private files to illustrate the problem. A description of the alert, the exposure and current symptoms is enough to start the conversation.
Arrange the next step
Call 343-703-6000 or send your model, symptoms and Ontario location. Ask how to handle the device, what assessment is appropriate and what can be quoted before work begins.
Same-day service depends on the case, address and availability. Do not keep charging or opening the device while waiting for an appointment. See the liquid and no-power enquiry section.