📋 Frequently Asked Questions

Get answers to common questions about our mobile repair service

Do you really come to my location?
YES! We are a 100% mobile repair service. Our certified technicians drive directly to your home, office, or any location across Eastern Ontario. You don't need to travel anywhere - we bring our professional repair shop to you with all necessary tools and parts!
How fast can you arrive?
Our average response time is 30 minutes for emergency repairs. We offer same-day service 24/7 across all of Eastern Ontario including Ottawa, Kingston, Brockville, Cornwall, and surrounding areas. For scheduled appointments, you can choose your preferred date and time.
What devices do you repair?
We repair ALL brands and models including:
📱 Phones: iPhone (all models), Samsung Galaxy, Google Pixel, OnePlus, LG, Motorola
📲 Tablets: iPad, Samsung Tab, Microsoft Surface, Lenovo Tab
💻 Laptops: Dell, HP, Lenovo, Asus, Acer, Toshiba, MSI
💻 MacBooks: MacBook Air, MacBook Pro, iMac
🖥️ Desktops: All brands and custom builds
Is diagnostics really free?
YES, 100% FREE! Our technician will assess your device, explain the issue clearly, and provide an accurate quote with no obligation. You only pay if you decide to proceed with the repair. There are absolutely no hidden fees or charges for diagnostics.
What warranty do you offer?
We offer a LIFETIME WARRANTY on ALL repairs - both parts and labor! If any issue occurs with our repair work, we'll fix it completely free of charge. Your satisfaction is 100% guaranteed. This is one of the best warranties in the industry!
How long does a repair take?
Most repairs are completed in under 1 hour on-site!
• Screen replacements: 30-45 minutes
• Battery replacements: 20-30 minutes
• Charging port repairs: 30-40 minutes
• Software fixes: 15-30 minutes
• Water damage/motherboard: 1-3 hours
Complex repairs may require taking the device to our workshop, but we'll always provide an estimated timeframe.
What are your service areas?
We service ALL of Eastern Ontario including: Ottawa, Kingston, Brockville, Cornwall, Prescott, Smith Falls, Kemptville, Gananoque, Carleton Place, Perth, Arnprior, Rockland, Alexandria, Morrisburg, Winchester, Napanee, Belleville, Trenton, and all surrounding areas! If you're in Eastern Ontario, we'll come to you!
How much do repairs cost?
Prices vary by device and repair type:
📱 Phone screen repairs: Starting at $79
🔋 Battery replacements: From $49
💻 Laptop screen repairs: From $149
💻 MacBook repairs: $149-$799
🖥️ Desktop repairs: From $69
We provide FREE diagnostics and upfront pricing with no hidden fees! Final price determined after assessment.
What payment methods do you accept?
We accept:
💵 Cash
💳 All major credit cards (Visa, Mastercard, American Express)
💳 Debit cards
📱 Interac e-Transfer
Payment is only required after you're satisfied with the repair!
Do you use genuine parts?
Yes! We use only high-quality genuine OEM parts or premium aftermarket equivalents that meet or exceed original specifications. All parts come with our lifetime warranty. We never use cheap knockoff parts that could damage your device.
Can you repair water-damaged devices?
YES! We specialize in water damage recovery and repair. The faster you contact us, the better chance of full recovery. We use professional ultrasonic cleaning and specialized techniques to remove water and corrosion. Call us immediately at 343-703-6000 for emergency water damage service!
Do you offer data recovery services?
Absolutely! We offer professional data recovery services for phones, tablets, computers, and laptops. We can recover photos, videos, contacts, documents, emails, and more from damaged, dead, or non-functional devices. Free assessment included!
Are you open on weekends and holidays?
YES! We're open 24/7 including weekends, holidays, and even Christmas! Emergency repairs? No problem - call us anytime at 343-703-6000 and we'll be there fast. Your convenience is our priority.
Do you fix business devices too?
Yes! We provide on-site repair services for businesses including bulk repairs, fleet device management, priority service for corporate clients, and service level agreements (SLAs). Contact us at 343-703-6000 for business pricing and custom packages.
What if my device can't be repaired?
If your device is beyond repair (which is rare), we'll give you an honest assessment and won't charge you anything - diagnostics is FREE! We can often recover your data even if the device can't be fixed, and we'll help you explore replacement options.
How do I schedule a repair?
Easy! You can:
📞 Call us at 343-703-6000
💬 WhatsApp us at +1-343-703-6000
📅 Book online at mobilefixnearme.ca
We'll confirm your appointment within 15 minutes and be at your location fast!

Still Have Questions?

Call us now for FREE consultation!

📞 CALL 343-703-6000 🏠 Back to Home