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Try the model-appropriate basic checks
Apple recommends checking the power connection, using an undamaged compatible cable and adapter, and disconnecting accessories. Its guide also explains a power-button restart. Follow the steps for your Mac in Apple's no-power troubleshooting guide.
Do not apply an Intel-only reset procedure to an Apple silicon Mac. If a symbol or progress indicator appears, describe it: the Mac may be turning on but failing to start normally.
Record the last working state
Include the model and approximate year if known, charger details, any lights or sounds, and the last time it worked. Mention recent liquid exposure, a fall, an update or an accessory connected when the fault began.
Distinguish a completely black screen from one with a faint image or a startup symbol. Avoid opening the machine or using a damaged charger to test it.
Discuss files before software changes
If there is no current backup, say whether preserving files is the main priority. Ask what assessment can take place before any erase, reinstall or storage-related work. A no-power symptom alone does not identify the failed component or guarantee recoverable files.
The repair preparation checklist explains which details to agree on before work begins.
Request a clear repair plan
Send your model, symptoms, power checks already tried and Ontario address or postal code. Ask whether an on-site assessment is suitable, what the next step involves and how the upfront quote will be confirmed.
Same-day availability depends on the fault, suitable parts and appointment schedule. Do not assume every no-power repair can be completed during one mobile visit.